EVOLUTION OF TECHNOLOGY IN THE HOUSEKEEPING DEPARTMENT

Housekeeping Management Systems (HMS):

Traditional paper-based systems have largely been replaced by digital HMS software. These systems streamline housekeeping operations by automating tasks such as room assignment, tracking inventory, scheduling staff, and generating reports.

Cloud-based HMS allows for real-time updates and accessibility from anywhere, enabling better coordination between departments and faster response to guest requests.

Mobile Applications

Housekeeping staff now often use mobile apps to manage their tasks. These apps provide features such as digital room assignment, updating room status in real-time, reporting maintenance issues, and communicating with other staff members.

Mobile apps also enhance communication between housekeeping staff and front desk personnel, allowing for quicker turnaround times on room turnovers.

IoT (Internet of Things):

IoT devices are increasingly used in housekeeping to improve efficiency and guest satisfaction. For example, smart thermostats and lighting systems can adjust settings based on occupancy, saving energy when rooms are unoccupied.

IoT sensors can also monitor room occupancy, allowing staff to prioritize cleaning based on guest check-in/check-out times and reducing unnecessary disturbances for guests who might prefer privacy.

Robotic Cleaners:

Robotic vacuum cleaners and floor scrubbers are becoming more common in hotels. These robots can autonomously clean floors, freeing up human staff for other tasks.

Some hotels are also experimenting with robotic room service delivery, though this is still relatively new and may not yet be widespread.

RFID (Radio-Frequency Identification):

RFID technology is used for inventory management of linens, towels, and other supplies. Each item is tagged with an RFID chip, allowing housekeeping staff to track usage, monitor stock levels, and automate reordering processes.

RFID can also be used for key cards, enabling secure and convenient access to guest rooms.

Green Technologies:

Many hotels are adopting environmentally friendly technologies in their housekeeping operations. This includes energy-efficient appliances, eco-friendly cleaning products, and water saving fixtures.

Some hotels use ozone laundry systems, which use less water and eliminate the need for harsh chemicals, reducing the environmental impact of laundry operations.

Virtual Reality (VR) Training:

VR technology is being used for housekeeping staff training. VR simulations allow staff to practice cleaning procedures in a virtual environment, improving efficiency and consistency.

VR training can also be used for familiarizing staff with different room layouts and configurations, helping them navigate rooms more effectively.

Overall, the evolution of technology in the housekeeping department has led to greater efficiency, improved guest experiences, and reduced environmental impact. As technology continues to advance, we can expect further innovations to enhance housekeeping operations in the hospitality industry.

PRIYANKA VERMA
Asst.Professor,FHTM
SGT University, Gurugram