Labs Model Guest Room

The Model Guest Room of the Department of Hotel and Tourism Management is a dedicated training facility designed to replicate the standards of modern hotel rooms. It provides students with hands-on exposure to the operations of the Housekeeping and Front Office Departments, enabling them to understand the essentials of guest service, room maintenance, and hospitality standards.

Key Features & Learning Outcomes

• Realistic Setup
• Fully furnished to resemble a standard hotel guest room with a bedroom, bathroom, and amenities.
• Equipped with professional-grade fixtures, linen, furniture, and in-room facilities.

Housekeeping Training

• Bed-making techniques (single, double, turndown service).
• Room cleaning procedures using industry-standard equipment and chemicals.
• Training in laundry management, linen exchange, and inventory control.
• Emphasis on guest safety, hygiene, and eco-friendly housekeeping practices.

Front Office & Guest Interaction

• Students practice rooming procedures, guest check-in/check-out simulations, and handling guest requests.
• Exposure to guest complaint handling, service recovery, and etiquette.
• Role plays to enhance communication and service delivery.

Attention to Detail

• Focus on aesthetics, décor, and ambience to create a welcoming environment.
• Training in flower arrangement, in-room amenities setup, and personalized touches.

Sustainability & Innovation

• Demonstrates eco-friendly practices like energy conservation, use of green cleaning products, and linen reuse programs.
• Introduction to smart room technologies (key cards, sensors, digital controls) for a modern learning experience.